We have bookings up to a year in advance. We always recommend booking sooner rather than later to ensure availability! The latest we can confirm your booking is up to three weeks. If you inquire within three weeks of your event please email us and we will try to accommodate your request (rush fees may apply).

Once your submit your deposit we can confirm that you are booked for your event! This means that you will receive a phone for your event!

At the moment, yes. Stay tuned.

Yes, we can refund you the full amount up to 1 month of your event or transfer the credit to another date. If the cancellation is within 1 month of your event date we can either transfer the credit or refund 50% of your rental fee.  

Phones are fully refundable upto 1 month prior to your event or transferable to a different date unless it is within the 1 month period, a 50% refund can be issued or the full amount transferred. Refunds on the security bond will only be released upon receipt of the phone in proper working and cosmetic order and without any duties and taxes from shipping. We are not responsible for lost messages, improper set up or the amount of voicemails left on the phone and will not be able to issue a refund unless it is for extenuating circumstances.

Yes, with every phone rental you get a digital online copy of all your messages to share and download. 

Our phones ship out typically 10 days prior to your event to arrive at our your address on time.

Our setup process requires three simple steps. We provide thorough yet simple instructions via email and included in the box with the phone so they are easy to access and view including a set up video.

We try our very best to provide simple and clear instruction setup to avoid any improper setup. When we review your recordings from your event we will let you know if they were successful or not and give you alternative options post event. However, we are not responsible for lost messages, improper set up or the amount of voicemails left on the phone and will not be able to issue a refund unless it is for extenuating circumstances. 

Pickup is located in Brantford, Ontario, or Brampton, Ontario.

At this time we do not provide delivery services, however we do ship out the phones via Canada Post for you to set up. If you are interested for us to deliver and set up the phone for you please email us at, hello@holdthephonevents.ca

Yes! We send out the signage with the set up instructions and a video in an email to help you or your planner set it up properly.

Yes! We have signage templates that we send via email for you to adjust as you see fit.

You will receive a link in your email approximately two months prior to your event date.

No, the phones are fully battery operated. The phones are powered by a battery which makes it completely portable and allows the phones to run for approximately 5-7 hours.

No! Our phones are completely wireless and require no outside connection to work, which means they can be placed anywhere! They are powered by a battery which allows the phone to record for approximately 5-7 hours.

Yes. We provide you with set up instructions in an email and within the box which includes a video tutorial so that anyone can set it up properly by following the instructions provided. If you have any questions prior to the event we can always answer those via email or our emergency line if need be.  

We provide an emergency number with our setup instructions for the night of to answer any urgent questions.

We recommend communicating with your DJ or Emcee to make frequent announcements throughout the night to leave messages.

Nope, no issue! If the guest is holding the phone properly, and speaking clearly, the surrounding noise of music should not interfere. The rotary phone is not noise cancelling, however it will pick up the voices distinctly. 

The phones are super easy to use and with the signage provided the guests can easily understand what to do. Simply pick up the phone and leave your message. At this time we do not offer custom voicemails to be left as a greeting, but stay tuned!

We cannot guarantee the amount of recordings during the duration of your event, however we give you all the messages that are recorded. We highly encourage your wedding party to spread the word, and tell the entertainment of the night to make an announcement.

No, we will send you every voicemail that is left on our phones for you to cherish forever. The length of your guestbook is determined on how many messages were left in total.

We ask that you return the phone to the specified address within three days of the event or dropped off at the designated address.

When booking, you agree to the Terms and Conditions the phone will be shipped back within 3 days of your event. A return label will be sent to your email address following your event for your convenience.

No. You will receive every voicemail that is left at your event. The only time we will ever remove a voicemail is if there is hate speech being used.

Our audio editors typically get voicemails back to clients within 3-4 weeks of receiving the phone back from them. Audio guest books with slideshows can take up to 3 weeks after we receive your photos.

Refunds on the security bond will only be released upon receipt of the phone in proper working and cosmetic order and without any duties and taxes from shipping.

Yes, you can shop online and add a USB, Virtual line, and more after you book. Write a note when purchasing so we know what event date is yours.